This Privacy Policy explains how Chalo Travellers, the parent company that operates the brands Chalo International, Chalo Trekkers and Pilgrimage in India, collects, uses, shares and protects your personal information. This is the official website for all of these brands, and this policy applies to every interaction with any of them — on this website, by phone, WhatsApp, email or in person.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our services. For any privacy question, email [email protected].
Last updated: 9 August 2026
1. Information we collect
Information you give us when you enquire, request a quote, book, or contact us: name, email address, phone/WhatsApp number and city/departure location; traveller details needed for a booking such as age, passport/ID details and travel dates; room, meal, accessibility and medical/dietary preferences you choose to share; your messages and remarks; and payment-related details processed by our payment partners. We do not store full card numbers, CVV or banking passwords.
Information we collect automatically when you use our website: device and browser type, IP address and general location; pages viewed, links clicked and time spent, via cookies and similar technologies; and the referring website and search terms.
2. How we use your information
- Respond to enquiries and prepare quotes and itineraries
- Confirm, manage and deliver your booking and related travel services
- Communicate with you about your trip, including reminders and updates
- Process payments and refunds through our payment partners
- Improve our website, packages and customer service
- Send you offers and travel tips where you have opted in (you can unsubscribe any time)
- Meet legal, tax and regulatory obligations, and prevent fraud
3. How we share your information
We share your information only as needed to deliver your trip: with travel suppliers (hotels, airlines, transport operators, guides, activity/permit providers) to fulfil your booking; with our payment gateway and banking partners to process payments and refunds; with our CRM and communication tools to manage your enquiry and send WhatsApp/email updates; and with professional advisers or when required by law, court order or a government authority. We do not sell your personal information.
4. Cookies
Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used (including analytics). You can control cookies through your browser settings; disabling some cookies may affect how the site works.
5. Data retention
We keep your personal information only for as long as needed to provide our services, maintain records for legal, tax and accounting purposes, and resolve disputes. When it is no longer needed, we securely delete or anonymise it.
6. Security
We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights
Subject to applicable law, you may ask what personal information we hold about you and request a copy; ask us to correct or update inaccurate information; ask us to delete information we no longer need to keep; and withdraw consent to marketing at any time. To exercise any of these, email [email protected]. We may need to verify your identity first.
8. Children
Our services are intended for adults. We do not knowingly collect personal information from children under 18 except as part of a family booking made by a parent or guardian.
9. Third-party links
Our website may link to third-party sites (for example payment pages or partner sites). We are not responsible for the privacy practices of those sites; please read their policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always published on this page with the “Last updated” date above.
11. Contact us
Chalo Travellers (operating Chalo International, Chalo Trekkers and Pilgrimage in India)
Email: [email protected]
Website: chalotravellers.com
