This Return & Refund Policy applies to all bookings made with Chalo Travellers, the parent company operating the brands Chalo International, Chalo Trekkers and Pilgrimage in India. This is the official website for all of these brands, and this policy applies to every package booked with any of them.
Because we sell travel services (tours, treks, pilgrimages and holidays) rather than physical goods, “returns” mean cancellations and refunds of a booking. Please read this policy together with our Terms & Conditions. Questions? Email [email protected].
Last updated: 9 August 2026
1. How to request a cancellation
All cancellation requests must be made in writing to [email protected] (or by replying to your booking confirmation) with your booking reference, lead traveller name and travel dates. The cancellation takes effect on the date we receive your written request during working hours.
2. Cancellation charges (by you)
Because we book hotels, transport, permits, flights and activities in advance with suppliers who have their own cancellation rules, cancellation charges apply on a sliding scale based on how many days before departure we receive your request. Unless your package or confirmation states otherwise, the following standard slabs apply to the total package cost:
| Days before departure (request received) | Cancellation charge |
|---|---|
| 30 days or more | Booking amount retained; balance refunded |
| 29–15 days | 25% of total package cost |
| 14–08 days | 50% of total package cost |
| 07–04 days | 75% of total package cost |
| 03 days or less, no-show, or after departure | 100% (no refund) |
These slabs are indicative defaults. Some packages — especially peak-season fixed-departure group trips, treks with limited permits, and international tours with flights — carry stricter, package-specific cancellation terms stated on the package page or in your confirmation, which will override the table above.
3. Non-refundable components
Regardless of when you cancel, the following are non-refundable once booked, because suppliers do not refund them to us:
- Air tickets and rail tickets (governed by the airline’s/railway’s own rules)
- Visa fees and processing charges
- Permits, entry passes and special-event or festival tickets
- Non-refundable hotel nights and peak-season blocks
- Payment gateway / bank charges on the original transaction
- Any component clearly marked non-refundable in your quote
4. If we cancel or significantly change your trip
If we cancel a confirmed trip for reasons within our control, you may choose either a full refund of what you paid us, or a credit/transfer to another trip of equal value. If a significant change becomes necessary and the alternative we offer is not acceptable to you, you may cancel and receive a refund of amounts paid to us, less any unrecoverable third-party costs already incurred.
Force majeure: where a trip is cancelled or curtailed due to events beyond our control (natural disasters, weather, landslides, floods, epidemics/pandemics, strikes, government action, border/road closures, etc.), refunds are limited to amounts we are able to recover from suppliers. Where possible we will instead offer a credit to reschedule.
5. Unused services
No refund is given for any service not used during the trip — for example missed transfers, meals, sightseeing, hotel nights or activities — where the service was available and you chose not to use it, or where you left the trip early.
6. Refund method and timeline
Approved refunds are made to the original payment method / source account used for the booking, unless otherwise agreed in writing. We process approved refunds within 7–14 working days of confirming the refund amount; the time for the money to reach your account depends on your bank or card provider. Refunds are made in Indian Rupees; for payments originally made in another currency, exchange-rate differences and bank charges are borne by you.
7. Amendments instead of cancellation
If your plans change, talk to us before cancelling — we will try to reschedule your dates or transfer your booking to another package. Amendments are subject to availability, any difference in price and supplier amendment fees, and may not always be possible.
8. Contact us
Chalo Travellers (operating Chalo International, Chalo Trekkers and Pilgrimage in India)
Email: [email protected]
Website: chalotravellers.com
This Return & Refund Policy forms part of our Terms & Conditions.
